Ngā tāngata
People
Ngā tāngata
People
Caring for our people, customers and communities
Giving back to the community
Heartland has been part of the fabric of New Zealand since 1875, and we remain dedicated to supporting our people, customers and local communities. The Heartland Trust is a registered charitable trust which is independent from but closely supported by Heartland.
This investment was spread across a range of high-impact initiatives in the areas of education, sport and physical wellbeing, arts and culture, and mental health and wellbeing.
For more information on the organisations receiving support from the Heartland Trust, refer to heartland.co.nz/about-us/sponsorship
Being an inclusive workplace
Heartland aims to be a workplace where Māori can succeed as Māori and create a pathway to being an employer that is welcoming to all cultures and ethnicities. Heartland's Manawa Ako internship programme was established in 2017 through Heartland's partnership with the InZone Education Foundation and is designed to provide opportunities for the next generation of Māori and Pasifika to experience working in the financial sector and a corporate environment.
Mind the gap
Heartland is a member of Mind the Gap, a national registry for New Zealand companies to publicly report their pay gaps between different genders and ethnicities. The measurement used identifies the median for each group to compare and identify the pay gap.
This is part of Heartland’s commitment to reducing gender and ethnicity pay gaps. While Heartland’s New Zealand pay gaps have increased at the overall level, all remuneration across like roles is reviewed to ensure equity and is also based on performance.
Welcoming all people
Heartland Bank is proud to have retained its accreditations in the diversity and inclusion space in New Zealand – including as a Living Wage Employer, receiving the Rainbow Tick, and achieving Hearing Accreditation from the National Foundation for the Deaf and Hard of Hearing.
In June 2025, Heartland Bank Australia achieved Bronze Status in the Australian Workplace Equality Index at the Australian LGBTQIA+ Inclusion Awards. This was awarded to Heartland Bank Australia for meeting national standards for LGBTQIA+ inclusion and creating a diverse, equitable, and respectful workplace for all. Heartland Bank Australia also completed its first Workplace Gender Equality Agency (WGEA) submission in the WGEA 2024-2025 reporting period, reaffirming its commitment to gender equality through transparent reporting and targeted initiatives.
Caring for our customers
Heartland provides competitive and flexible products that aim to improve the lives of our customers.
Heartland Bank has been awarded Canstar New Zealand’s Savings Bank of the Year for eight consecutive years. The Canstar Bank of the Year – Savings Award is awarded to the institution that provides the strongest combination of products, accounting for the price positioning, features, savings tools and flexibility of the products assessed within Canstar’s rating profiles, as well as supporting savers through a competitive Term Deposit offering.
Four of Heartland’s savings accounts were also awarded Canstar Outstanding Value awards, each with a 5-Star Rating:
- Direct Call Account: Outstanding Value Savings Account, 2018 – 2025
- 90 Day Notice Saver: Outstanding Value Savings Account, 2023 – 2025
- 32 Day Notice Saver: Outstanding Value Savings Account, 2022 – 2025
- Digital Saver: Outstanding Value Savings Account, 2025
Heartland Bank launched Village Access Loans, a new product designed to offer older New Zealanders a solution to some of the barriers associated with moving into retirement living.
Heartland Bank Australia has demonstrated its commitment to gaining industry recognition and contributing meaningfully to sector-wide progress through its active membership in the Seniors Equity Release Industry Forum (SERIF), led by the Finance Brokers Association of Australia. SERIF is a collaborative initiative aimed at enhancing awareness and understanding of reverse mortgage products across the broader financial services ecosystem, including brokers, government bodies, and policy makers.