Ngā tāngata
People
Ngā tāngata
People
Caring for our people, customers and communities
Giving back to the community
Heartland has been part of the fabric of New Zealand since 1875, and we remain dedicated to supporting our people, customers and local communities. The Heartland Trust is a registered charitable trust which is independent from but closely supported by Heartland.
This investment was spread across a range of high-impact initiatives in the areas of education, sport and physical wellbeing, arts and culture, and mental health and wellbeing.
For more information on the organisations receiving support from the Heartland Trust, refer to heartland.co.nz/about-us/sponsorship
Being an inclusive workplace
Heartland aims to be a workplace where Māori can succeed as Māori and create a pathway to being an employer that is welcoming to all cultures and ethnicities. Heartland's Manawa Ako internship programme was established in 2017 through Heartland's partnership with the InZone Education Foundation and is designed to provide opportunities for the next generation of Māori and Pasifika to experience working in the financial sector and a corporate environment.
Mind the gap
Heartland is a member of Mind the Gap, a national registry for New Zealand companies to publicly report their pay gaps between different genders and ethnicities. The measurement used identifies the median for each group to compare and identify the pay gap.
This is part of Heartland’s commitment to reducing gender and ethnicity pay gaps. While Heartland’s New Zealand pay gaps have increased at the overall level, all remuneration across like roles is reviewed to ensure equity and is also based on performance.
Welcoming all people
Heartland Bank is pleased to have retained its accreditation as a Living Wage Employer and Hearing Accreditation from the National Foundation for the Deaf and Hard of Hearing. Heartland Bank is currently mid-submission to retain accreditation as a Rainbow Tick employer.
Led by Heartland Bank Australia’s Rainbow Committee, Heartland Bank Australia fosters a culture where gender and sexuality diversity are actively celebrated. Employees have access to practical tools and resources, including Rainbow Tick educational guides, interactive Minus18 training, and external wellbeing support networks, helping to embed everyday inclusion across the bank.
Caring for our customers
Heartland provides competitive and flexible products that aim to improve the lives of our customers.
Heartland Bank has been awarded Canstar New Zealand’s Savings Bank of the Year for eight consecutive years. The Canstar Bank of the Year – Savings Award is awarded to the institution that provides the strongest combination of products, accounting for the price positioning, features, savings tools and flexibility of the products assessed within Canstar’s rating profiles, as well as supporting savers through a competitive Term Deposit offering.
Four of Heartland’s savings accounts were also awarded Canstar Outstanding Value awards, each with a 5-Star Rating:
- Direct Call Account: Outstanding Value Savings Account, 2018 – 2026
- 90 Day Notice Saver: Outstanding Value Savings Account, 2023 – 2026
- 32 Day Notice Saver: Outstanding Value Savings Account, 2022 – 2026
- Digital Saver: Outstanding Value Savings Account, 2026
Heartland Bank Australia strengthened its customer-centric approach in FY2026 by introducing structured customer feedback programmes for its core products, Reverse Mortgages, Deposits, Livestock Finance and broker channels. This enhanced focus yielded strong, tangible results in the June 2026 Voice of the Customer survey, which drew feedback from over 1,000 active Reverse Mortgage borrowers to record an 85% Customer Satisfaction (CSAT) score and a Net Promoter Score (NPS) of +49. A standout 90% of Reverse Mortgage customers confirmed the product met their expectations, praising process ease, fast turnaround times, and empathetic support.
Positive sentiment carried through to Heartland Bank Australia’s deposit suite. Savings and term deposit customers achieved a 77% CSAT and an NPS of +20, while Heartland Bank Australia also received a Canstar Outstanding Value Award for its savings accounts.
