Ngā tāngata

Ngā tāngata

Caring for our people, customers and communities

Care for the communities Heartland operates in
Create a pathway and place for Heartland’s people to grow, thrive and be empowered to achieve Heartland’s goals as one team
Care for Heartland’s customers
Giving back to the community

Heartland has been part of the fabric of New Zealand since 1875, and we remain dedicated to supporting our people, customers and local communities.

granted through the Heartland Trust in FY2023

The Heartland Trust is a registered charitable trust which is independent from but closely supported by Heartland. Over the course of FY2023, the Heartland Trust continued supporting organisations and initiatives in the areas of education and learning, arts and culture, and mental health and wellbeing. This included giving back to the community through grants to InZone Education, The University of Auckland and various high school and club rugby teams.

The Trust also sponsored the WORD Christchurch Festival, Te Matatini Herenga Waka Herenga Tangata National Kapa Haka Festival (Te Matatini), and the Ashburton Schools’ Music Festival, the Canterbury Sports Development Academy’s Tātai Whetū Waitaha Athlete Support Programme and the Auckland City Mission.

Being an inclusive workplace

Heartland aims to be a workplace where Māori can succeed as Māori and create a pathway to being an employer that is welcoming to all cultures and ethnicities. Heartland's Manawa Ako internship programme was established in 2017 through Heartland's partnership with the InZone Education Foundation and is designed to provide opportunities for the next generation of Māori and Pasifika to experience working in the financial sector and a corporate environment.

rangatahi (young people) participated in the programme.
alumni remain employed as at 30 June 2023.

Heartland supports new and future leaders through leadership programmes dedicated to new people leaders, emerging Māori leaders, and aspiring leaders under 35.

50% of the board
are woman
The Rangatahi (Youth) Advisory Board is a group of employees aged 35 and under whose purpose is to diversify the perspectives of Heartland's management, and ultimately the Board, by providing unique insights on our people and customers to enhance Heartland's strategic initiatives.
5 employees participated in FY2023
Rotary Young-Person Leadership Awards (RYLA) youth programme is a leadership development programme for 20-28-year olds, hosted and sponsored by New Zealand Rotary Clubs. The week-long, live-in programme helps young people develop their teamwork and communication skills, and fulfil their potential as leaders. Heartland nominates and pays for selected Heartland employees to participate in the programme.
Welcoming all people

Heartland is committed to creating an inclusive, engaging environment for employees where gender balance and diverse ethnic representation is achieved at all levels of the organisation, leading to exceptional experiences for Heartland’s people and customers.

Various employee-led groups enable our people to contribute to Heartland's inclusive culture.

  • Accessibility
  • Diversity & Inclusion Committee
  • Growing Families
  • Kainga Pasifika
  • Kia Eke - supporting woman in leadership
  • Manawa Whenua
  • Rainbow Committee

In 2023, Heartland Bank maintained accreditation for the Rainbow Tick, as a Hearing Accredited Workplace, and Living Wage Employer.

Hearing accredited workplace Rainbow tick certified Living wage
Our commitment to fair pay

Heartland's commitment to diversity, equity and inclusion extends to ensuring we are providing fair pay to our people. In New Zealand, some of the ways we do this is by being a Living Wage Accredited Employer, and through our participation in Mind the Gap pay gap reporting.

Heartland is committed to ensuring it monitors recruitment, pay levels and remuneration to ensure it is fair, and unconscious bias is checked.

The Financial and Insurance Services industry gender pay gap is 31%. While Heartland's gender pay gap is lower than the industry average, we are committed to reducing it and our ethnic pay gaps further. Our reporting on ethnic pay gaps is limited to those who choose to identify as Māori or Pasifika. Work is underway to gain a greater understanding and more accurate representation of ethnic representation at Heartland.

Gender inequity
The gap between median pay of men and women across all NZ roles
Non-Māori and Māori inequity
The gap between median pay of non-Māori and Māori across all NZ roles
Non-Pasifika and Pasifika inequity
The gap between median pay of non-Pasifika and Pasifika across all NZ roles

Current pay gaps are as at 30 June 2023 and are reported on an annual basis in our Annual Report. Heartland's pay gap reporting includes pay for all New Zealand employees, including base pay and discretionary payments.

Caring for our Customers

Heartland provides competitive and flexible products that aim to improve the lives of our customers.

In July 2023, Heartland Bank was proudly awarded Canstar NZ’s 2023 Bank of the Year – Savings for the sixth year running.

Heartland Bank was also awarded Canstar NZ’s Outstanding Value Home Lender Award in 2023.

Heartland has supported more than 48,000 New Zealanders and Australians to live a more comfortable retirement through a reverse mortgage.

Heartland Finance was a finalist for Best Banking Innovation at the Australian Finder Innovation Awards 2022 and the winner of the Excellence Award for Non-Bank of the Year at the Australian Mortgage Awards 2022 and 2023.

Canstar 2018 2023 Outstading Value for Savings Account Canstar 2023 Outstading Value for Home Lender AMA23 Excellence Awardee Medal Non-Bank Of The Year - Heartland Reverse Mortgages